Online Sales Advisor at HMD Nigeria

Basic Responsibilities

• Responsible for qualifying online leads and converting them to Sales, regularly updating and managing the CRM database (housekeeping), supporting cross-selling, upselling and preventive maintenance, and contributing to achieving HMD Group sales target as well as their individual sales target set by the management.

Accountability & Responsibilities
Online Sales Activities:

• Qualify and assess leads generated from various online channels, including the HMD website, WhatsApp/Rasayel, Social Media Platforms and other online portals, and occasionally leads received on Equipment Hub.
• Follow the Online Sales Process for the Qualified Leads
• Follow the Online Sales process for the Unqualified Leads and report back to the head of the Online Sales Manager.
• Follow up on and close deals with the support of Online Sales Manager in territories where the company does not have a physical presence.
• Take charge of meticulously managing our CRM (Hubspot), ensuring every interaction is accurately logged and up to date.
• Manage HMD inboxes, including sales and info inquiries, conduct discovery calls, collaborate with Sales Advisors on quotations, route supplier inquiries appropriately, forward job applicant inquiries to HR, and handle non-business-related inquiries.
• Perform comprehensive background checks on companies contacting HMD to ensure due diligence and mitigate potential risks in business interactions.
• Maintain organized and up-to-date CRM records through regular housekeeping and maintenance activities.
• Master the art of managing callbacks, turning them into golden opportunities.
• Actively contribute to achieving sales targets across the HMD Group through active participation and valuable contributions.
• Implement developed strategies and tactics to ensure effective cross-selling and upselling techniques across all online sales channels and ensure all clients move through the 360-cycle
• Handle customer complaints and identify customer needs. Report findings to the Online Sales Manager with recommendations.
• Provide regular reports on sales activities, pipeline status, and performance metrics to the Online Sales Manager.
• Ensure that the customer database is updated daily with details on HubSpot
• Maintain contact with customers and respond promptly and effectively to customer inquiries.
• Conduct training sessions for new team members on HubSpot to ensure proficiency in utilizing the platform for marketing and sales activities.
• Fuel our growth engine by actively generating and nurturing leads through the pipeline.
• Strive not just to meet, but exceed personal targets, paving the way for your success and the company’s growth.
• Craft an exceptional customer experience, leaving every potential client wowed by our services.

Qualifications

• Bachelor’s Degree in a related field
• 1 - 2 years of experience in sales activities
• Excellent command of English and French is a significant plus.
• Previous experience with CRM software (Hubspot experience is a plus!).
• Google Workspace - Intermediate Level.
• Industry Experience is a must.