Malbo Pharmacy and Stores Ltd is a Community Pharmacy Premise registered under the Company and Allied Matters Act 1990 of Nigeria and licensed by the Pharmacists Council of Nigeria (PCN). It maintains an online presence at MalboPharmacy.Com through which it brings to its customers' delight the convenience of Online Pharmacy Services (OPS).
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Malbo Pharmacy is seeking an enthusiastic and customer-oriented individual to join our team as an Online Sales Representative. As an Online Sales Representative, you will play a crucial role in ensuring the success of our online platform, interacting with customers and working towards achieving sales targets.
In this role, you will be responsible for providing outstanding customer service to our online customers, handling inquiries, and resolving any issues or complaints. You will also be responsible for promoting our products and services, maximizing sales opportunities, and driving customer satisfaction. Additionally, you will work closely with other team members to ensure efficient online operations and contribute to the continuous improvement of our online platform and social media platform.
Responsibilities
Interact with online customers and provide exceptional customer service
Handle customer inquiries, complaints, and issues in a professional and timely manner
Promote products and services to drive sales and meet targets
Respond to customer feedback and reviews to maintain and improve customer satisfaction
Monitor online sales and identify opportunities for growth
Collaborate with the marketing team to develop and implement promotional strategies for our social media platforms (facebook, twitter and instagram)
Track and analyze sales data to identify trends and implement effective sales strategies
Requirements
High school diploma or equivalent
Proven experience in customer service or sales roles
Strong verbal and written communication skills
Excellent interpersonal and customer-facing skills
Ability to work independently and in a team environment
Detail-oriented and organized
Proficiency in using computers and online platforms
Knowledge of pharmaceutical products and terminology is a plus
Gmail
Yahoomail