Online Merchant Business Development Manager at PalmPay

Job Summary

• We are seeking a passionate, strategic, and detail oriented Online Merchant Business Manager to drive online merchant acquisition, growth, and retention. The ideal candidate will identify business opportunities, onboard merchants, and expand PalmPay’s online payment solutions including Pay with Transfer, Pay with Wallet, and Payouts across multiple sectors.
• This role requires strong analytical ability, sales acumen, and relationship management to optimize merchant performance and enhance transaction volumes through PalmPay’s ecosystem.

Key Responsibilities

• Develop and execute merchant acquisition and growth strategies to increase online transaction volume and revenue
• Identify, engage, and onboard new fintech, e commerce, and digital service merchants across diverse industries
• Build and manage relationships with key online merchants, payment gateways, and PSP partners
• Collaborate with internal teams Product, Tech, Risk, Compliance to ensure seamless merchant integration and onboarding
• Analyze merchant performance data to identify trends, opportunities, and revenue optimization strategies
• Drive merchant retention through proactive engagement, service quality, and solution enhancement
• Ensure all activities comply with card scheme rules, AML/CFT requirements, and internal risk policies
• Stay informed on emerging trends in payment technology, digital commerce, fraud prevention, and regulatory developments

Requirements

• Bachelor’s Degree or HND in Business, Marketing, Finance, or a related field
• Proven experience in Online merchant acquiring, fintech sales, or online payment gateway management
• Strong understanding of online payment channels Card, Transfer, Wallet, USSD, and API integrations
• Excellent communication, presentation, and negotiation skills
• Highly result oriented, self driven, and capable of meeting sales and revenue targets
• Strong knowledge of local business markets and digital commerce environments
• Ability to work independently while coordinating effectively with cross functional teams
• Preferred Skills and Attributes
• Solid understanding of the fintech and payment ecosystem in Africa
• Online Merchant sales
• Familiarity with API based merchant integrations
• Analytical mindset with ability to interpret transaction data and identify growth drivers
• Passion for digital innovation, financial inclusion, and customer centric solutions.