We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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We are seeking a passionate, strategic, and detail oriented Online Merchant Business Manager to drive online merchant acquisition, growth, and retention. The ideal candidate will identify business opportunities, onboard merchants, and expand PalmPay’s online payment solutions including Pay with Transfer, Pay with Wallet, and Payouts across multiple sectors.
This role requires strong analytical ability, sales acumen, and relationship management to optimize merchant performance and enhance transaction volumes through PalmPay’s ecosystem.
Key Responsibilities
Develop and execute merchant acquisition and growth strategies to increase online transaction volume and revenue
Identify, engage, and onboard new fintech, e commerce, and digital service merchants across diverse industries
Build and manage relationships with key online merchants, payment gateways, and PSP partners
Collaborate with internal teams Product, Tech, Risk, Compliance to ensure seamless merchant integration and onboarding
Analyze merchant performance data to identify trends, opportunities, and revenue optimization strategies
Drive merchant retention through proactive engagement, service quality, and solution enhancement
Ensure all activities comply with card scheme rules, AML/CFT requirements, and internal risk policies
Stay informed on emerging trends in payment technology, digital commerce, fraud prevention, and regulatory developments
Requirements
Bachelor’s Degree or HND in Business, Marketing, Finance, or a related field
Proven experience in Online merchant acquiring, fintech sales, or online payment gateway management
Strong understanding of online payment channels Card, Transfer, Wallet, USSD, and API integrations
Excellent communication, presentation, and negotiation skills
Highly result oriented, self driven, and capable of meeting sales and revenue targets
Strong knowledge of local business markets and digital commerce environments
Ability to work independently while coordinating effectively with cross functional teams
Preferred Skills and Attributes
Solid understanding of the fintech and payment ecosystem in Africa
Online Merchant sales
Familiarity with API based merchant integrations
Analytical mindset with ability to interpret transaction data and identify growth drivers
Passion for digital innovation, financial inclusion, and customer centric solutions.
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