Officer, Wintel Support at Stanbic IBTC

Job Description

• Develop and implement procedures for tracking company assets to oversee quality control throughout the asset’s lifecycles.
• Responsible for the delivery of key customer installations and projects including virtualization (Server and Storage), system configuration, regional supports, Qnet & Self-Service Kiosks deployment and management, Microsoft Server and Exchange rollouts. 
• Provide supervision and support for 2nd level support Engineers.
• Manage and administer computer network and related computing environments including computer hardware, systems software, applications software and configurations.
• Perform routine system maintenance for laptops, desktops, printers for performance improvement.
• Enter all hardware details into CMDB and ensure information is up-to-date, accurate and auditable.
• Supervise all the IT regional support personnel on Software and Hardware issues.
• Ensure that system users with issues are provided with stop-gaps within 48hrs before their systems are retrieved for repairs.
• Manage VMware Site Recovery Manager, DELL and NetApp Snap mirror replication between the production and disaster recovery sites for business continuity management and disaster recovery operation.
• Ensuring the most cost-effective and efficient use of Virtual servers.
• Prepare and obtain approval for all IT Infrastructure memos expense and petty cash requests.
• Ensure all the Self-Service Kiosks (SSK) and QMS Machines are up and running across all the Regional offices.
• Resolve all 2nd, 3rd Level issues escalated on SSK and QMS Machines and engage the vendor when necessary.
• Maintenance of proper documentation of procedures to be undertaken when DR has been invoked by BCM Coordinator and ensure that this procedure is updated regularly when changes occur.

Qualifications

• Type of Qualification: BSc in any related field
• Field of Study: Information Technology.

Experience Required:

• Delivery Enablement
• Technology
• 3-4 years
• Knowledge of Banking Products and Systems. Knowledge of Windows Operating system and related software.

Behavioural Competencies:

• Adopting Practical Approaches
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working.

Technical Competencies:

• Application Knowledge for Support
• Capacity Management
• Database Administration
• License Management
• Service Level Management
• Service Management Processes..