Officer, Wintel & Client Support at Stanbic IBTC

Job Description

• To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
• Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
• Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities. Uptime of SCCM servers and patching of all laptops and Desktops.

Qualifications

Minimum Qualification

• First Degree in IT and Computer Sciences
• IT professional certification will be an added advantage

Minimum Experience

• Minimum of 2 years post qualification experience in a similar or related position.

Behavioural Competencies

• Interacting with People
• Developing Expertise
• Exploring Possibilities

Technical Competencies

• IT Operations
• Technical Analysis
• IT Systems