Officer, Chargeback & Dispute Resolution at Stanbic IBTC

Job Description

To effectively manage customers ‘dispute through proper and timely chargeback and representment case filing as well as advising the stakeholders on the chances in the event
of fraudulent chargebacks and representment whilst ensuring regulatory timelines are observed

Qualifications

• First degree
• MBA and professional qualification (such as ACCA,  ACA, NIM, CIBN etc.) would be an added advantage

Experience

• Minimum of two (2) years experience in Resolution of Dispute claims both local and Internationally.
• Good understanding of the Visa and MasterCard chargeback and  representment guidelines and reason codes

Additional Information

Behavioural Competencies

• Resolving Conflict
• Team Working
• Following Procedures
• Making Decisions

Technical Competencies

• IT Operations
• Quality Management System Support
• Continuous Process Improvement
• Root Cause Analysis