Officer, Application Support at Stanbic IBTC

The primary responsibility of the IT Technical Support Specialist is to manage incidents to a satisfactory resolution. The work is predominantly in the areas of operating systems, subsystems and products operating on these systems. The individual is the first and second level technical support to the customers.

• ​​​Provide high-level competency with regards to application systems and platforms such as Finacle, Linux etc. 
• ​Ensure the duration and severity of service disruptions due to system downtime are minimized​​ 
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
• ​Dialogue and engagements with stakeholders, SMEs and vendors for problem resolution, development efforts and business requirements.
• Mobilizing development efforts meant to cater to regulatory requirements in a timely manner to reduce the bank’s exposure to punitive and reputational damage

Type of Qualification

• BSc Computer Science, Information technology or related field.
• Professional qualification can be an added advantage.

Experience

• 4-6 years solid experience in advanced support role within large/medium size organisation.
• Proficient use of Oracle SQL, T-SQL and PLSQL, Unix/Linux Administration, Python, Backup & restore operations, batch Scripting, scripting and automation, Windows server administration