Office Secretary at Netwalkers NG

Job Summary

• The office Secretary plays a pivotal role in ensuring seamless communication and efficient operations within our office. We seek a candidate who possesses exceptional organizational skills, outstanding communication abilities, and a proactive mindset.
• The office Secretary will ALSO manage inquiries, correspondence, and our online presence across various platforms.

Employee Duties And Responsibilities

• Inquiry Management: Respond promptly to phone calls and emails from individuals interested in our products and services. Provide accurate information and assist in addressing queries and concerns effectively.
• Follow-Up: Initiate follow-up calls or emails with potential clients to provide additional information and guide them through our offerings.
• Email Correspondence: Monitor and respond to company emails promptly and professionally. Prioritize urgent messages and ensure all inquiries are addressed promptly.
• Lead Response: Capture and manage leads generated through different channels. Follow up with leads to nurture relationships and facilitate the sales process.
• Customer Support: Address customer inquiries and complaints courteously and efficiently. Collaborate with the customer service team to ensure satisfactory resolution of issues.
• Social Media Management: Maintain our company's presence on social media platforms such as Facebook, Twitter, and Instagram. Create engaging posts, respond to comments and messages, and keep our audience informed about company updates and promotions.
• Administrative Support: Provide administrative assistance as required, including scheduling appointments, organizing documents, and assisting with office tasks.