Office Manager at Maple Travel Ltd

JOB DESCRIPTION

Office Management

• Organize and oversee office operations, procedures and streamline processes
• Oversee daily utilities maintenance, technology maintenance and office environment by ensuring all office payments (bills, water/electricity/telephone) are made on time
• Assist in procurement and price negotiations with external vendors and service providers
• File and retrieve corporate documents and create (weekly, monthly, and quarterly) activity reports as well as maintain proper petty cash records

Client Management

• Handle correspondence, complaints, and queries from internal and external clients
• Prepare letters and reports as required by the CEO on behalf of clients
• Assist in the planning of in-house or off-site activities including client meetings/events

Staff Management

• Supervise office staff (Security officers etc.) in their daily tasks
• Supervise office staff compliance to processes
• Be the first point of contact for all escalations

Requirements

• Minimum University Degree
• At least 3 years of experience in a similar role within a professional environment
• Above average knowledge and experience of office management systems, procedures and IT literacy including Microsoft and Google Suite Packages
• Experience in internal and external communication management
• Proven secretarial and administrative skills with attention to detail
• Solid problem solving and strong people management ability
• Proven multi-tasking skills and ability to handle multiple projects successfully
• Ability to work well under pressure to meet tight deadlines in a fast-paced environment