Nursing Services Coordinator at Nova Medi - Clinic

Responsibilities

• Assesses nursing services by making rounds, conductingchart reviews and evaluates patient care.
• Ensures that patients' safety and rights are upheld in the ward/department.
• Ensures patients' privacy and confidentiality is maintained at all times.
• Responsible for the identification and development of the senior nurses to become effective mentors/ supervisors in clinical practice.
• Manages and conducts probationary and annual performance appraisal on assigned nurses and other staff where relevant
• Setting personal objectives and identifying any personal development.
• Counsels and disciplines nursing staff when needed following agreed organisation policy and procedures.
• Participates in selection, recruitment, orientation and training of nursing officers.
• Ensures patients are cared for in a clean and safe environment taking remedial action if standards are not attained.
• Be the champion for driving the infection prevention and control agenda and challenging poor practice.
• Manage and respond to complaints and adverse incidents.
• Undertake root cause analysis and develop action plans,ensuring that this leads to change in practice.
• Establish and maintain effective communication with patients, relatives and medical team to contribute to the active resolution of potentially complex situations, conflicts and issues.
• Share best practice and drive improvements in patient care through the Clinical meeting and nurse supervisors' Forum.
• Be responsible for monitoring and maintaining excellent clinical standards within clinical teams and all units of the nursing department.
• Supervising of all the registers with complete details
• Coordinates regular team meetings to ensure consistency and drive change within the hospital and patient care.
• Responsible for maintaining personnel operations including performance appraisals, daily KPI monitoring and assist in staff audit.
• Promotes and monitors regulatory agency standards and customer service expectations for the practice in all aspects of nursing
• Provides leadership and guidance to assigned staff.
• Identifies learning opportunities, provides effective coaching and feedback, and develops corrective action plans as appropriate.
• Effectively intercedes with family and patients and resolves concerns related to the delivery of health care services.
• Assesses trends and developments in health care and nursing; identifies program needs, and projects the impact of changes on programs and services.
• Provides information and guidance in the development of policies and standards of nursing practice for new programs; adapts nursing procedures and practices to meet the changing needs of nursing and health care programs.
• Collaborates with nursing staff at all levels, interdisciplinary teams, executive staff, and other stakeholders in the development, implementation, and evaluation of program services.
• Evaluates staff competencies by direct observation, peer overview, orientation and employee input, documenting this in the appropriate system.
• To strive for effective partnership working with other health and social care providers in the area which supports seamless care for all patients within Nova Medi Clinic
• QMS Implementer for the nursing department and the hospital at large.
• Responsible for the yearly strategic direction and monitoring implementation of the strategies of the nursing department in connection with the overall organizational strategy.
• Quarterly/half yearly assessment report on nursing department’s strategy for the year.
• Prepares monthly/quarterly/yearly work plan and report to management of job function.
• Any other Adhoc duties.

Requirements

• Bachelor's Degree in Nursing or a related field.
• Valid Registered Nurse (RN) license.
• At least 5 years leadership experience in a healthcare or clinical setting.
• Strong knowledge of medical terminology, procedures, and protocols.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.
• Strong organizational and problem-solving skills.