Non-Maximum Post Installation Operation Specialist at Ikeja Electricity Distribution Company

• As NMD Post Installation OperationsnSpecialist, you will oversee and coordinate post-installation metering operations within the Business Unit.
• You will ensure timely resolution of customer complaints, maintain the quality of metering infrastructure, and drive compliance with SLAs and regulatory standards.

You’ll contribute to:

• Coordinate all NMD customer postmetering activities within the Business Unit.
• Support commercial loss reduction initiatives across the BU.
• Prepare weekly operational plans based on monitoring insights, escalations, and customer complaints.
• Coordinate investigation of metering complaints and provide technical input on resolutions.
• Ensure resolution of technical and nontechnical metering issues within 72 hours of escalation.
• Manage seals deployed within the Business Unit and maintain proper accountability.
• Maintain oversight of metering infrastructure quality and compliance.
• Conduct periodic meter recertification and validation for energy accuracy.
• Prepare weekly performance reports and monthly performance appraisal presentations.

Skills & Competencies

• The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.

Technical Competencies

• Relationship management and interpersonal skills.
• Data reconciliation and review capabilities.
• Knowledge of metering infrastructure and operations.
• Understanding of electricity industry regulations and compliance requirements.
• Strong analytical skills..
• Team development and coordination skills and Customer service orientation.

Behavioral Competencies

• Customer Centricity: Ensures timely resolution of metering complaints and maintains service quality across the Business Unit
• Risk Management: Mitigates technical, operational, and revenue risks through compliance monitoring and strong seal control.
• People Leadership: Coordinates and develops team members to drive productivity accountability.
• Entrepreneurship: Improves postinstallation processes and turnaround times to enhance operational efficiency.
• Organizational Learning: Uses performance reports and complaint trends to strengthen metering processes. change Management: Supports implementation of new metering processes and operational adjustments within the BU.

Minimum Requirement

• This opportunity is a Middle Level Management role, Your role will directly support revenue protection, service reliability, and commercial loss reduction.
• This role directly reports to the PPM Post Installation Operations Lead. Successful applicants will typically possess the following criteria:

Education:

• Bachelor’s Degree in Engineering or Social Sciences

Work Experience:

• A minimum of 5-7 years of relevant work experience.