NOC Support Engineer at Vitel Wireless Limited

Job Summary

• The NOC Support Engineer will provide first-line monitoring, troubleshooting, and technical support for Vitel Wireless’ network infrastructure.
• The role ensures continuous network availability, quick incident resolution, and proactive problem management to guarantee optimal service performance.

Key Responsibilities

• Monitor network systems, alarms, and events through NOC tools in real time.
• Detect and escalate faults, outages, and performance issues to senior engineers or vendors.
• Perform initial troubleshooting and resolution for common network issues.
• Log incidents and maintain accurate records in the ticketing system.
• Support field teams during maintenance, configuration, and change management activities.
• Assist in generating daily network health and incident reports.
• Ensure network performance and uptime meet SLA and KPI targets.
• Participate in 24/7 shift operations to maintain continuous NOC coverage.

Qualifications & Experience

• Bachelor’s degree in Electrical / Electronic Engineering, Computer Science, Telecommunications, or a related field.
• 1 - 3 years of experience in a telecommunications NOC or technical support environment.
• Basic understanding ofmobile network technologies (2G/3G/4G/LTE)andIP networking concepts.
• Familiarity withnetwork monitoring tools(e.g., Zabbix, SolarWinds, Nagios, Netcool).
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication and teamwork abilities.
• Willingness to workrotational shifts, weekends, and public holidaysas part of a 24/7 operation.

What We Offer

• Competitive salary and benefits.
• Dynamic and collaborative work environment.
• Career development and technical training opportunities.
• Opportunity to work with cutting-edge telecom technologies in Nigeria’s first MVNO.