NOC Officer at Centdoor Limited

Responsibilities

• Manage scheduling for Network Operations
• Ensure that escalations occur appropriately and consistently
• Prepare customer communications on behalf of the department
• Define policy to govern day to day operations
• Prompt service delivery and follow-up from field engineers
• Responsible for aiding in the strategic development and
• Planning of all site preventive maintenance activities emergency escalation and notification to other departments when required
• Oversee and administrate Knowledge Centers thorough reporting of established KPI metrics