NOC Engineer at Willers Solutions

Responsibilities 

• Perform general “system administration” tasks on all elements of the network
• Discover problem areas that could negatively impact system performance or customer satisfaction
• Proactively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority. 
• Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). 
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems 
• Take ownership to ensure that all problems are resolved in a timely and efficient manner. 
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers' service levels and highlight where Service Level Agreements (SLAs) are not being met.

Requirements 

• Minimum of BSc / HND in Computer Engineering or a related field. 
• A minimum of 4 years of technical experience in an ISP, telecommunications, or network operations environment. 
• Strong communication skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure. 
• Ability to work well in an international, multi-cultural, and high-pressure technical environment. 
• Very Good understanding of wireless communications Technology 
• Cisco CCNA/CCNP certification. 
• Interested candidates must be able to work on a 24/7 shift Rotation