NMC Operator at Willers Solutions

Work Description

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools. Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform documented network configuration procedures.
• Pro‐actively monitor network and system performance. Analyze traffic data and trends and escalate areas of concern to officer on duty
• Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on‐demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at the company’s POPs).
• Optimize the company’s network performance and clients service delivery meeting

Requirements

• B.Sc / HND in Computer Science / Engineering or other related course
• 2+ years experience as network engineer preferable in an ISP/Telco environment.
• Self‐motivated and capable of working in a cross‐functional team.
• Clear written and verbal communication skills, good telephone manner.
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Good knowledge of networking equipment administration.
• Cisco CCNA/CCNP certification.
• Confident in MS office applications (particularly Excel).
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday
• Ability to efficiently and effectively perform the technical requirements
• Solid troubleshooting, problem solving, and analytical skills
• Ability to prioritize effectively and work with a sense of urgency.