NI - IT Support Associate at Jumia Nigeria

To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

• ​Prioritize and respond to IT incidences via the IT help Desk.
• ​Monitor and maintain computer networks.
• ​Deploying and Configurations of Firewalls, Routers and Switches.
• ​CCTV Installations, troubleshooting and Repairs.
• ​Online/Offline/Remote I.T support to staff or clients
• ​Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• ​Documentation and verification of I.T assets.
• ​Testing, evaluating and actively supporting the roll-out of new applications or technologies.
• ​Set up user’s accounts or profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Providing reports and documentation as required.
• Rapidly establish a good working relationship with colleagues and stakeholders.
• Conduct electrical safety checks on computer equipment.
• Shift and on-call work may be required
• Training of Junior Staff as required.

Required Skills and Qualifications

• BSc or BEng Degree in a related field.
• A minimum of 1-2 years of related work experience.  
• Technical & IT Management certifications (CCNA or its equivalent)
• Strong understanding of projects from the perspective of both client and business
• Flexible and willing to accept a change in priorities as necessary
• Strong attention to detail
• Fluent in English with excellent written and verbal communication skills.
• Experience in implementing and maintaining asset management procedure and solutions.
• Strong working knowledge of Windows, Unified threat management (UTM), Surveillance system and call application
• Technical support experience in standard network and server protocols (TCP / IP, DNS, DHCP), VLANs and Firewalls.
• Strong Understanding of Incident management through help-desk application
• Strong understanding of cabling standards to facilitate circuit or network extensions as needed
• Knowledge of open-source software and solutions
• Strong troubleshooting and problem resolution skills
• People and problem management skills
• Ability to work independently - accountable for your own actions and able to act with both urgency and integrity.