New Service Connection Supervisor at Ikeja Electricity Distribution Company

Reporting To: Customer Services Specialist

Role Purpose

• This role is responsible for for daily customer service and other service related requests.

Responsibilities

• Daily allocation of new customer service/load change/name change/address change applications to officers and technician.
• Daily control of inward and outward application and customer complaints.
• Take final decision on customer application estimate, rejection or approval.
• Monitor daily site visits and estimate preparation, including technician /offer productivities.
• Conduct special site visits based on requirement.
• Manage customer application status update and required customer communication.
• Ensure customer application are timely processed.
• Ensure technical and commercial feasibility checks and customer account number authentication.
• Assist customer service lead for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Head Department of the company

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification
• Requires between 3-5 years’ relevant work experience with advanced/ extensive knowledge

Technical Competencies:

• Customer/Client Focus
• Knowledge of NERC regulations
• Ability to work under pressure
• Technical Capacity knowledge
• Good Analytical skills

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Ability to influence others
• Communication Proficiency.
• Attention to Detail.
• Persuasive.
• Business Focus