Network Support Trainee at Arnergy Solar Limited

Responsibilities

• Monitoring network (systems) performance in real-time, on a daily basis.
• Performing remote troubleshooting and diagnostic evaluation for resolution of anomalies/faults.
• Escalation of alerts and faults for timely resolution by the Operations team.
• Conduct telephone support to customers by assessing hardware, software, and network-related issues on solar systems.
• Effectively documenting anomalies, faults and resolutions on the CRM (ticketing software).
• Use basic tools and instruments to assemble, adjusts, calibrate, repair or test various products
• Collaborate with other internal and external stakeholders on solving complex technical problems and developing innovative solutions.
• Provide support to the CX, Product, Software and Operations Teams.

Qualifications and Experience

• Currently undergoing the National Youth Service Corp
• A University Degree in IT, Engineering, or Business-related degree
• Minimum of 1 year experience working in a similar role.
• CCNA, CCNP or any related Energy certification will be an added advantage
• Good understanding of the concepts of systems architecture and operating systems.
• Good Excel skills
• Electrical or solar experience is a plus.
• Good understanding of the energy industry.
• An excellent communicator, organized and a great team player.
• Must be organized, and goal-oriented with excellent time management skills and the ability to prioritize.
• Ability to work on shift.

We’d also like to see:

• Flexibility and comfort working in a fast-paced, agile environment.
• High level of attention to detail.
• An attribute of grit.