Network Support Engineer at IpNX Nigeria Limited

The Role

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
• Designing, maintaining and supporting the network infrastructure.
• Monitoring system performance and ensuring reliability and availability.
• Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
• Providing Level 2 support and troubleshooting as and when required.
• Configuration, installation, maintenance and lifecycles planning of various network devices and services (routers, switches, firewalls, load balancers, VPN etc. .).
• Developing WAN infrastructure solutions that meet or exceed business performance expectations.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field. (2.2/Upper Credit Minimum)
• You have at least 3 years experience, ideally within a Network Engineer / Systems Engineer or Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You possess strong knowledge of Python and PHP.
• Expertise in LAN, Routing & Switching, SDN, WAN, VPN and Firewalls would be highly valuable.
• You possess CCNA/CCNP (Cisco Certified Network) and JNCIE-ENT (Juniper Networks Certified Enterprise Routing & Switching Expert) certifications.
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong networker & relationship builder