Network Operations Centre Technician at Ngcom Network Solutions Ltd

Job Description

• This position participates as a key member of the Network Operations Center Team providing end to end support for a combined production and development environments on a 24x7 basis and coordinating all aspects of the shift duties including monitoring, maintaining and supporting a variety of hardware systems, batch processes, applications, network devices, and databases.
• The NOC Technician must possess significant work experience in a production, mission-critical, revenue-dependent, 24x7 infrastructure environment.
• Duties will include acting as a Customer Advocate in a 24x7x365 Network Operations Centre for all internal and external, voice, data and VoIP services.
• A NOC Technician focuses on complex troubles in at least one trouble ticket discipline.

Qualification

• Associates degree in Computer Science or related field or Cisco Certified Network Associate, Microsoft Certified Professional, or MTCNA.
• One to three years’ experience working in high pressure, dynamic, 24x7 environments, preferred
• Understanding of IS and proven experience administrating and supporting it in an enterprise environment
• Proven ability to troubleshoot large, complex systems, preferred
• Experience using Enterprise monitoring tools such as Mikrotik Dude and/or other tools provided
• Ability to assist Networking team with troubleshooting IP and telephone networks
• Ability to install and/or remove rack-mounted equipment, associated cabling and other supported devices within the Data Center and other related areas
• Ability to perform technical problem resolution, in a high-stress environment, including analysis, trouble isolation and repair
• Ability to both lead and collaborate with other team members of both Operations and Networking teams to complete basic equipment configuration, physical setup and installation of various equipment used within the Data Center and Networking environments (switches, UPS, servers, VoIP phones…)
• Strong interpersonal and customer service skills
• Effectively communicates technical issues in a non-technical manner
• Ability to learn quickly and apply new knowledge correctly and consistently
• Excellent verbal and written communication skills required
• Excellent problem solving and troubleshooting abilities required
• Must work well in a team or as an individual
• Must have flexibility and willingness to support a 24x7 operations environment by working nights and weekends
• Criminal Background checks include:
  • Lagos State Police
  • 3rd party Background Check