Job Summary
As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure. Your role will be crucial in ensuring the continuous availability and optimal performance of the network. Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.
Internal Relationships
- Management Team
- Customer Care Team
- Technical Team
External Relationships
- Vendors and Partners
- Clients or Customers
Key Responsibilities - Key Result Areas
- effectively monitoring the organization's network infrastructure
- ensuring network availability, performance, and reliability.
- proactive monitoring, identifying and resolving network issues
- conducting routine maintenance tasks, and implementing preventive measures.
- Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
- Accurately diagnosing problems
- Coordinating with relevant teams for resolution
- Documenting ticket details and resolutions.
- Optimizing network performance by analysing network metrics
- Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
- optimizing network configurations, capacity planning, and implementing performance enhancement measures.
- Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
- Maintaining network diagrams
- Documenting standard operating procedures
- Generating reports on network performance
- Ensuring compliance with documentation standards.
- Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
- Clear and timely communication of network-related information
- Providing technical support and guidance, and fostering positive working relationships.
Skills & Knowledge Requirements
Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.
Key Performance Indicators
- MTTR as per SLA
- Network availability
- Online ticket closure
- Internal projects (backhauls, router, BTS installation)
Academic Qualification & Experience
Academic Qualification
- Certifications such as CCNA, CCNP, or equivalent are preferred
- Bachelor's degree in computer science, information technology, or a related field.
Experience
- Proven experience as a NOC Engineer or in a similar network operations role.
- Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
- Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
- Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
- Understanding of network security principles and best practices.
- Ability to analyse and interpret network traffic and logs to diagnose issues.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
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