Network Operation Center at CBC EMEA

• We are looking to hire an NOC supervisor who will be responsible for reporting, escalation, and passive infrastructure network surveillance/monitoring as part of the NOC Supervision role to make sure the goal KPIs for infrastructure availability are reached.

KEY RESPONSIBILITIES:

• To ensure effective monitoring of the entire Company’s passive network infrastructure during the shift.
• To ensure NOC shift staff timely detect and log/document all infrastructure incidents in the available NOC activity management.
• To timely escalate (horizontally and vertically) and follow up all shift-detected incidents to handlers by way of callouts handling process to achieve agreed infrastructure services availability KPIs (E.g. Time to Detect (TTD), Mean Time to Repair (MTTR).
• To perform fault handling with OEM/Service providers and escalate any incidents exceeding the agreed SLA timelines using the incident management process to the supervisors and handlers.
• Generate operational shift reports and updates for management attention and action for all NOC activities.
• Guide the NOC shift staff to provide the contractor access control function to sites in the regions through site intrusion handling.
• Ensure any assigned housekeeping duties are carried out in conjunction with the dept personnel, contractors, and supervisors.

REQUIREMENTS & QUALIFICATIONS

• At least a Higher Diploma in Electrical/Telecommunications/computer systems engineering or Information Technology from a recognized institution.
• 3-5 years of experience in NOC operations and handling will be an added advantage.
• 2 years of experience in service delivery and support process handling will be an added advantage.
• Experience in ICT, Telecoms, or VSAT is preferred.
• Have experience using or configuring network monitoring tools.