Network / Hardware Support Staff at Terawork

Key Responsibilities:

• Provide support for general hardware and network issues.
• Configure and share network resources, including printers.
• Perform crimping of RJ45 and RJ11 cables.
• Install and repair operating systems.
• Administer, install, troubleshoot, and repair Microsoft Office Suite – Office 365.
• Configure routers and switches.
• Demonstrate knowledge of virtual servers, including VMware, Hypervisor, and cloud servers.
• Troubleshoot and repair desktop and laptop systems.
• Configure and troubleshoot mail servers, including Outlook and Webmail.
• Set up and administer virtual meetings using Teams, Zoom, and other virtual meeting platforms.
• Knowledge of Firewall Gateway, e.g., Checkpoint Firewall, and provide support as needed.

Requirements:

• Bachelor's or HND degree in Computer Science, Computer Engineering, Software
• Engineering, or a related field.
• Minimum of 3 years of relevant working experience.
• Certification in CCNA or A+ will be an added advantage.
• Strong problem-solving and analytical skills.
• Effective communication and collaboration within a team environment.
• Detail-oriented with a commitment to providing high-quality support.
• Ability to work independently and meet project deadlines.
• Continuous learning and adaptation to new technologies.