NCG Agent at DHL

Job Purpose

Under the responsibility of the NCG supervisor, the Agents main mission is to ensure the optimal flow of information via internal DHL systems and applications, as well as the preparation and administrative follow-up of operational processes. Preparation of all documents and reports related to the activity, in accordance with internal procedures and working methods. Ensuring that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. To ensure that service, cost, safety and legal requirements are maintained on a day-to-day basis. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards.

Key responsibilities

• Daily planning and closure of movements on OCNT.
• Process and create incoming and outgoing messages, transmissions via internal IT systems on time.
• Ensure manifesting (TGV) compliance.
• Support the ACS department in the administrative tasks related to the receipt and shipping of ACS goods, within the stipulated deadlines in accordance with ACS regulations and standards. Prepare transport documents related to operational activity.
• Check ACS customer bookings to anticipate any connection or charging issues.
• Ensure that Operations and the ACS department have the right number of ULDs for their activities and monitor RUM on a daily basis to have a balanced stock of ULDs in the SSA Western and central cluster and liaise with the stations in the cluster for proper daily inventory.
• Ensure Scale control, Load control and ULD control functions have accurate inputs and are properly managed to ensure safety and accountability.
• Follow and confirm on CALMS, all shipments, Imports, Exports that transit through the HUB on Commercial Flights.
• Monitor and track inbound network data to ensure it is received in time for Sort operation.
• Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials.
• To monitor, update, compile and submit daily on-hold reports to provide visibility of shipments not yet uplifted via the network and commercial flights at the end of operation at the Hub.
• Update HUB systems and applications to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly.
• Conduct/Coordinate warehouse searches emanating from network trace requests and provide timely feedback
• To ensure full compliance to Network Operating Standards and all GSOP procedure

Requirement

• Minimum of Diploma certificate