NAV Support Executive at Tropical General Investments (TGI) Group

Seniority Level: Associate
Job function: Information Technology

Job Description
The Navision Support Executive will provide day to day support to business units on Microsoft Dynamics NAV.

Reponsibilities

• Support manufacturing & commercial functions for day to day operations on Navision
• Active role in configuring, developing, and implementing Microsoft Dynamics NAV
• Create new and modify existing customization as requested from users as approved
• Test functionalities developed for business requirements
• Upgrade Navision to newer versions and implement third party add-ons as required
• Investigate and resolve technical issues in NAVISION
• Work with team to create technical specs for new ERP functionality

Requirements

• Bachelor’s degree or HND in any relevant discipline
• 3 to 5 years of experience in multiple versions of Microsoft Dynamics NAV
• Experience of deployment of Microsoft Dynamics NAV is mandatory
• Strong C/SIDE experience (Design Table, Form, Page, Report, Data port, Codeunit, XML Port, Menusite layout that meet business requirements) and AL
• Understanding of Developer Tool Kit
• Good understanding of SQL Server Reporting Services, SQL Queries, .Net Technologies, Web services
• Experience in NAV functional, understanding of posting structure, sub ledgers concept
• Strong customer orientation
• Analytical and problem solving skills
• Good interpersonal and communication skills
• Experience in custom development and new module development

Key Performance Metrics include:

• Positive customer/user experience
• Effective resolution of customer/user’s complaints
• Turnaround time in line with set timelines
• Reporting and analytics to generate insights for process improvement
• Collaboration with team.