Mobile Banking Support Officer at Stanbic IBTC

Job ID: 51549
Location: Lagos Island, Lagos
Job Sector: Information Technology and Services

Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer

Key Responsibilities / Accountabilities

• Managing Mobile and Internet Banking Platforms for optimum performance
• Monitor SMS and Email Alerts for optimum performance
• Provide 2nd level support for bank branches on Mobile and Internet banking application
• Proactive designing of solutions to enhance the delivery of services on the two channels
• Generation of useful reports from the platform for reporting and troubleshooting.

Preferred Qualification and Experience
Qualifications:

• First Degree in Computer Sciences or IT related courses
• Master’s Degree in Computer Sciences or IT related courses
• Oracle, MCSA, knowledge of Microsoft Visual Studio, Java

Experience:

• Minimum of 5 Years relevant experience

Knowledge / Technical Skills / Expertise
Behavioural Competencies:

• Generating Ideas
• Exploring Possibilities
• Taking Action
• Understanding People
• Embracing Change
• Providing Insights
• Adopting Practical Approaches
• Developing Expertise