Mid-Level Technical Support Engineer (Backend-Focused) at PiggyTech Global Limited ("PiggyVest”)

Job Summary

• We are looking to hire for a proactive Mid-level Technical Support Engineer to join our fast-paced team. This isn't a "read from a script" role. You will be digging into the codebase, debugging complex issues, and writing scripts or patches to resolve customer pain points. You are the first line of defense for our technical ecosystem and a vital contributor to our product's stability. The Stack Languages: JavaScript / TypeScript (Node.js) Database: SQL (MySQL) Tools: Postman, Log management (GCP/Huawei)

Job Details

• Code-Level Debugging: Go beyond surface-level symptoms to identify bugs within our Node.js and TypeScript environment.
• Rapid Resolution: Provide timely, technical solutions to user-reported issues in a high-pressure, fast-paced setting.
• Scripting & Automation: Write scripts to automate repetitive support tasks or perform data corrections in MySQL.
• Documentation: Translate complex technical "fixes" into clear internal documentation and user-facing knowledge base articles.
• Collaboration: Act as the filter between Support and Engineering, escalating only the most complex bugs with reproducible steps and code snippets.

Requirements

• Experience: 3+ years as a junior/midlevel backend engineer (2+ years working as a technical support engineer).
• Coding Ability: You are comfortable reading and writing JavaScript/TypeScript. You can navigate a repo and understand how functions interact.
• SQL Proficiency: You can write joins and complex queries to investigate data discrepancies in MySQL.
• Thick Skin & Fast Pace: You thrive when the "house is on fire." You can prioritize a high volume of tickets without losing your cool.
• Communication: You can explain a "Race Condition" to a non-technical customer success manager and a "Null Pointer" to an engineer with equal clarity.

Added Advantage

• Experience with REST API troubleshooting and tools like Postman.
• Knowledge of cloud logging platforms.
• Previous experience in a startup environment.