Merchant Support Officer - Nationwide at OPay

Job Summary:

The Merchant Support Officer is responsible for executing on-field POS operations within the assigned market. The role focuses on providing direct support to merchants by managing POS swaps, conducting regular visitations, collecting merchant records, and retrieving inactive terminals. The officer serves as the operational link between the company and merchants, ensuring that all POS-related services are efficiently delivered and that merchant satisfaction is maintained.

Key Responsibilities:

• Conduct on-site visits to merchants to address POS-related issues and ensure smooth operations.
• Perform POS swaps, replacements, and retrievals in accordance with company policy and SLA timelines.
• Collect and update merchant records and operational data accurately during field activities.
• Retrieve inactive or non-performing POS terminals and return them to the designated hub or warehouse.
• Provide first-level technical and operational support to merchants during field visits.
• Promote operational awareness and communicate company policies to merchants effectively.
• Escalate unresolved merchant issues to the Market Officer or Operations Supervisor for prompt resolution.
• Ensure all field operations are properly documented and reported daily.

Requirements:

• Minimum of an OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
• Prior experience in POS operations, field support, or customer service is an advantage.
• Strong interpersonal and communication skills.
• Must be proactive, result-oriented, and committed to excellent service delivery.

Gender: Male or Female

We are recruiting people who stay close to these markets.

• Odunade Market and Boundry market
• Sunday Market
• Ikotun and Igando Market
• Tradefair Market
• Saki Market
• Apata Market
• Bodija Market
• Apete Market
• Sapon/Itoku Market
• Oke Aje Market
• SHASHA/OBAILE AKURE MARKET
• Okitipupa Main Market
• Oja Oba Olukare Market
• Moferara Community Market, Oja Oba
• Ilode/Ojatuntun
• Ejigbo Market
• Sabo Market Sagamu
• Atakumosa Market
• Agbeni Market
• Dugbe Market
• Moniya Market
• Oje/OjaOba Market
• Ifo Market
• FAYOSE MARKET
• Ogoja Main Market
• UMAHI INTL MARKET ABAKALIKI
• Eke Awka market
• Building materials
• Orlu International Market
• ORIE NSSUKA Market
• Eke Awka market 2
• Ochanja market 1
• Nkwo Nnewi
• Aguleri Market
• Ochanja market 2
• Main market 2
• Ariaria International Market 3
• Ikom Market
• OZUBULU MARKET
• Igwuruta Market
• CHOBA Market
• IWOFE Market
• OYIBO Market
• SWALI Market
• CREEK ROAD Market
• OGIDA Market
• EKET Market
• SANTANA Market
• IYANGA Market
• MAMI Market
• OKO COW MARKET
• MAIN MARKET
• OGBOLOGO MARKET
• MIDWIFERY MARKET
• Abraka Market
• ELEME Market
• URUA NKA Market
• USELU MARKET Market
• Hadejia market Market
• kebbi central market
• Zamfara market
• Dawanau market
• Yankaba Market
• Kafanchan Market
• Bladi Market
• Gomari Market
• Potiskum Cattle Market
• Gamboru Market
• Monday Market
• Damaturu Central Market
• Bukuru Market
• ShendamYam Market
• Azare new Market
• Yelwa/C and C Market
• Yola Old Market
• Mubi Market
• Gombe Old Market
• Biliri Market
• New Wukari Market
• International Market
• Wadata market makurdi
• Ayingba Main market
• IBB Market
• Utako Market
• Bwari Market
• Mandate Market
• Okene Main Market
• Northbank Market
• Nasarawa Market
• Bida New Market
• Zuba Spare Parts Market
• Lapai Market
• Oturkpo Modern Market Office
• Bannex Complex Market
• SANTANA Market
• IYANGA Market
• MAMI Market
• OKO COW MARKET
• MAIN MARKET
• OGBOLOGO MARKET
• MIDWIFERY MARKET
• Abraka Market
• ELEME Market
• URUA NKA Market
• USELU MARKET Market
• Zaria market
• Dutse market
• Hadejia market Market
• kebbi central market
• Zamfara market
• Dawanau market
• Yankaba Market
• Kafanchan Market
• Bladi Market
• Muda Lawal Market
• Wunti Market
• Gomari Market
• Jalingo Main Market
• Potiskum Cattle Market
• Gamboru Market
• Monday Market
• Damaturu Central Market
• Bukuru Market
• ShendamYam Market
• Azare new Market
• Yelwa/C and C Market
• Yola Old Market
• Mubi Market
• Gombe Old Market
• Biliri Market
• New Wukari Market
• Kubwa Market
• Oja Tuntun Market
• International Market
• Wadata market makurdi
• Ayingba Main market
• IBB Market
• Utako Market
• Bwari Market
• Mandate Market
• Okene Main Market
• Northbank Market
• Nasarawa Market
• Bida New Market
• Zuba Spare Parts Market
• Lapai Market
• Oturkpo Modern Market Office
• Bannex Complex Market