Mental Health Support Officer at PreDiagnosis

Key Responsibilities

• Provide first-line mental health support through phone conversations, active listening, and appropriate interventions.
• Conduct psychological first aid and offer guidance tailored to the caller’s challenges.
• Identify high-risk situations and escalate to licensed professionals or emergency services when necessary.
• Maintain confidentiality and accurate documentation of each interaction.
• Collaborate with supervisors and a team of licensed professionals to ensure quality service delivery.

Requirements

• Bachelor’s Degree in Psychology, Guidance and Counselling, or a related field (mandatory).
• Strong communication and interpersonal skills.
• Compassionate, patient, and non-judgmental demeanor.
• Ability to handle sensitive conversations with professionalism and care.
• Previous experience in mental health support, crisis response, or social work is an added advantage.
• Must be computer-literate and comfortable using call center software (training provided).

What we Offer

• An opportunity to make real, daily impact in people’s lives.
• A collaborative, mission-driven work environment.
• Continuous professional training and development.
• Flexible working arrangements and wellness support.