Member Experience Officer (MEO) at Ifitness Center Ltd

​​​​​​​Key Responsibility:

• Front desk transaction processes and policies are adhered to. Processing of all transactions, that is: selling of subscriptions and products, handling basic customer enquiries especially issues with member’s accounts.
• MEOs act as account officers. They follow up on renewals when due.
• Supervise the Transaction Officer to be sure access control/check in policy is given full compliance.
• Ensuring all front desk records are well kept in line with company policy
• Assist the branch operations manager on duty in relation to handling member issues.
• Keeping the reception area tidy in line with the company’s look and feel policy.
• Supervise the Transaction Officer to be sure access control/check-in policy is given full compliance

Qualification & Experience:

•  BSc/HND in any social science or equivalent course.
•  Minimum of 3 years in Operations/sales customer Service, preferably in   the following sectors:  Hospitality, HMO space and Insurance
•  Has led a 5-man team size for a minimum of 1 year
•  Has proven track record of achieving sales target
•  Young, Agile, and fun-loving
•  Communicates in an engaging and assertive style

Skill Requirements:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness, Team Management & Leadership
• Problem-Solving - Conflict & Confrontation Management Ownership Mindset – Owner/Operator Mentality
• Financial Acumen: the ability to understand and interpret financial statements and ratios. Coaching Skills: Ability to grow and manage people.
• Managing Up: the ability to have tough conversations with management and hold people accountable.
• Account management
• Selling skills & Processes
• Conflict & confrontation management
• Sound interpersonal skills
• Analytical Skills
• Compensation: Negotiable

 Other benefits:

• Free access to gym Incentives (on Branch sale of products).
• HMO
• Annual Leave.
• Quarterly L&D Initiatives.
• Weekly L&D Initiatives.