Marketer at LEAD Enterprise Support Company Limited

Principal Responsibilities and Accountabilities / Key Performance Areas
Duties:

• Analyzing loan facilities’ prices, demand and competition in line with market trend.
• Devising and presenting strategies and development of ideas for the company.
• Compiling and distributing financial and statistical information to business development manager.
• Write daily reports on trends of sales and other marketing analysis.
• Ensure that issues of dissatisfaction in client service delivery are promptly identified and addressed.
• Ensure compliance with the company’s policies and procedures in sourcing for clients.
• Perform other duties and responsibilities as may be assigned by business development manager

Generation of New Sales Leads:

• Generates sales leads, building sustainable relationships with clients.
• Arranges business meetings and one-on-one conversations with prospective clients.
• Reports back to the management on sales leads results.

Client Management:

• Builds trust and long-term relationships with clients/customers.
• Improve the customer experience and build brand loyalty.
• Responds to customer service issues in a timely manner.
• Achieves client’s expectations and satisfaction.
• Address customers/clients issues and complaints.

Key Performance Indicators (KPI):

• 90% revenue target must be met.
• 90% of target for new accounts (clients)
• Clients’ complaints must be addressed within 24 hours.
• 95% Client satisfaction rate
• 90% Customer retention and 10% customer attrition

Job Requirements
Education:

• A minimum of OND, B.Sc and HND, preferably in a business related discipline.

Experience:

• A minimum of 1 year  proven experience as marketer in the banking industry
• Proficiency in Microsoft Office

Knowledge Skills & Competencies:

• Excellent verbal and written communication skills
• Self-motivated and self-directed
• Goal-oriented, organized team player
• Eager to expand the company with new sales, clients, and territories
• Computer literacy
• Excellent leadership and interpersonal skills.