Manager, Wintel at 9Mobile

Job ID: IRC4577

Job Summary

• Lead the design, implementation, and maintenance of all Microsoft Infrastructure Software across Business, Service and Resource/Infrastructure capacity development and governance across enterprise systems.

Principal Functions
Tactical:

• Assist in the implementation of approved policies and procedures for Microsoft Infrastructure system design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify Microsoft Products in line with Business requirements
• Responsible for planning of Microsoft Infrastructure systems upgrades and deployment.

Operational:

• Provide technical and operational support in management of multiple Microsoft Infrastructure in a highly dynamic business environment and to support business
• Provide support in the implementation and user acceptance testing of Windows operating systems
• Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
• Perform daily Windows operating system administration, including hardware & software upgrades
• Maintain backup of the Windows operating system network
• Ensure optimal performance of all applications running on Windows operating system environment in EMTS through proactive tuning and preventive maintenance
• Monitor Windows systems performance and recommend adjustments to system parameters to ensure optimum performance and response time
• Work with the User Support team to provide second level support to the end users and ensure timely resolution of Windows system problems
• Collaborates with business, information security, database and application development teams to define and design scope for each project
• Develops and maintains system and project documentation including progress reports of the environment and systems
• Delivers support/ engineering which includes design, system upgrades, maintenance and enhancements, new implementations and solutions, root cause analysis and resolving performance issues
• Perform configuration, management and maintenance tasks for the following: Microsoft Windows Server platform, Active Directory, IIS, Microsoft Clustering as well as virtualization technologies.
• Carry out other duties as instructed by Head of IT Operations.

Educational Requirements

• Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 years experience
• Expert in Microsoft Infrastructure Software
• Excellent knowledge in Microsoft Windows Server platform (configuration, security, debugging crashes or poor performance, understanding of core operating system constructs such as memory, processor and I/O - disk and network)
• Expert in Microsoft Public (Azure) Cloud
• Proven professional experience with Virtualization (VMware vSphere & Microsoft Hyper-V)
• Proven professional experience and understanding of Microsoft Active Directory
• Good overall knowledge of Microsoft System Center Suite
• Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
• The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
• The ability to communicate with all levels of staff, management and up to senior management level.
• Solid problem-solving skills.
• Resilient, confident and tenacious.
• Good interpersonal skills.
• Prepared to work extended hours and travel to other sites/regions as required.