Manager- Wellness Services at Primly Services Ltd

Job Purpose:

• To create business opportunities for the wellness centre; manage the existing businesses in an efficient manner as well as provide psychosocial and counselling services to our clients.

Principal Duties and Responsibilities

SERVICE MANAGEMENT

• Coordinate, manage and lead a safe, professional and accessible telephone counselling service.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to their successful completion, often with deadline pressures.

SERVICE DELIVERY

• To ensure safeguarding protocols/procedures are adhered to.
• To liase with admin support as appropriate.
• To report to and liase with line management regarding the delivery of the service.
• To ensure that client complaints are investigated and dealt with appropriately.
• To maintain and manage client record systems.
• To maintain and manage the counselling waiting list.

BUSINESS DEVELOPMENT

• Develop and implement a business plan for the service.
• To promote and publicise the counselling service among relevant agencies, referrers, service users and potential service users.
• Liase and network with relevant statutory and voluntary sector partners.
• Prepare Budget
• Manage income from counselling clients.
• Schedule meetings and attend all meetings.

TRAINING

• Identify potential training needs for telephone counsellors and volunteers.
• Coordinate customer service training for wellness counsellors
• Coordinate the production of training packages & manuals for organizations, schools and families.
• Liaise with the clinical and psychology leads of the unit to organize clinical training for the counsellors

PERSON SPECIFCATION

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including patients, staff and external partners
• Expert level written and verbal communication skills
• Proactive approaches to problem-solving with strong decision-making capability
• Emotional maturity
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Proven ability to achieve high performance goals and meet deadlines in a fast paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

EDUCATION AND EXPERIENCE REQUIREMENTS

• A minimum of a Master's degree in Psychology, Social Work, or Counselling
• Minimum of 5 years work experience
• Knowledge in Employee Wellness Initiative, Stress management etc
• Excellent communication skills
• Ability to empathize with clients
• Ability to leverage internal and external resources as part of a client treatment plan
• Willingness to work on-call
• Experience writing assessments and reports to monitor client progress
• Interested in Research
• Strong problem solving abilities
• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
• Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
• Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.