Manager, Sales Operations at Reliance HMO

Job Description

• We are currently hiring a Manager, Sales Operations to lead cross-functional initiatives to optimize sales processes, systems, and tools, ensuring seamless execution and data-driven decision-making. 
• The ideal candidate will improve lead management, enhance conversion rates, and enable the sales team to perform at a higher level through strategic planning, operational excellence, and performance insights.

Responsibilities

• Execute and continuously optimize the existing sales process playbook.
• Analyze sales performance data and generate actionable insights to improve conversion and velocity.
• Design and maintain dashboards and reports to track KPIs, process health, and team productivity.
• Identify and implement automation opportunities and system enhancements across the Zoho CRM and related tools.
• Lead training and enablement efforts to ensure adoption of tools, reports, and processes.
• Partner with sales, brand, growth, and operations teams to streamline workflows and remove bottlenecks.
• Implement controls and validation processes to ensure compliance and data accuracy across systems.

Requirements

• 5–7 years of progressive experience in Sales Operations, with a strong track record of optimizing and executing sales ops playbooks in B2B environments.
• Strong working knowledge of Zoho CRM (or a similar CRM platform).
• Experience in a high-volume, lower average deal-size commercial setting.
• Self-starter with strong project management skills; able to prioritize multiple initiatives and drive outcomes across stakeholders.
• Influential communicator with a data-driven approach to decision-making and stakeholder engagement.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.