Manager Network Operations Centre (NOCC) at IpNX Nigeria Limited

• We are seeking an experienced Manager, Network Operations Centre to lead centralized monitoring, incident management, and service assurance across nationwide managed networks.
• This role ensures 99.9%+ availability, SLA compliance, rapid fault resolution, and operational excellence across LAN, Wi-Fi, On-Campus Fibre, and security infrastructure.
• As the “Complex Centre” within our CCSR operating model, you will own advanced troubleshooting, Zero Touch Provisioning (ZTP), automation initiatives, and cross-functional escalation coordination.

Key Responsibilities

• Network Monitoring & 24/7 Operations
• Lead real-time monitoring across all managed sites
• Maintain MTTD < 5 minutes & MTTR within SLA
• Define escalation thresholds and shift structures
• Incident & Escalation Management
• Own L1/L2/L3 escalation matrices
• Conduct RCA & post-incident reviews
• Maintain runbooks and audit-ready documentation
• Zero Touch Provisioning (ZTP)
• Oversee controller-based provisioning infrastructure
• Ensure 100% deployment via ZTP
• Drive firmware and configuration standardization
• SLA Governance & Reporting
• Deliver real-time SLA dashboards
• Proactively prevent SLA breaches
• Provide accurate monthly customer reports
• Automation & Remote Diagnostics
• Increase remote resolution rate (80%+ target)
• Implement AI-assisted diagnostics tools
• Reduce field dispatch dependency
• Team Leadership
• Lead and mentor Network Operations Engineers
• Manage 24/7 shifts without burnout
• Build certification and succession pipelines

Educational Qualification

• Bachelor’s degree in Computer Science, IT, Electrical/Electronic Engineering, Telecommunications, or related field (Minimum requirement) 2.2/2.1 or Upper credit

Professional Certification

• (Mandatory – At least ONE)
• CCNP Enterprise or Security
• ITIL v4 Foundation (or higher)
• Fortinet NSE 4 or higher
• (Advanced certifications such as CCIE, ITIL Intermediate/Expert, CWNA, or Security+ are advantageous.)

Experience & Competence

• 7–10 years in Network Operations / NOC / IT Service Management
• Minimum 3 years leading 24/7 operational teams
• Strong expertise in IP networking, routing, switching, fibre, Wi-Fi
• Experience with monitoring tools (PRTG, Zabbix, SolarWinds, LibreNMS, etc.)
• Proven SLA & incident management track record
• Experience managing ZTP or automated provisioning systems
• Familiarity with ITIL framework & ticketing systems (ServiceNow, Freshservice, etc.)