Manager, Information Technology (Infrastructure Management) at African Export-Import Bank (Afreximbank)

Reference ID: SFBLR45

Responsibilities

• Infrastructure Management – Experienced Professional role is pivotal in maintaining the efficiency and reliability of Afreximbank’s IT infrastructure.
• This role will manage cloud resources, optimize network performance, handle on-premises infrastructure components, ensure secure operating systems, manage infrastructure outsourced services and oversee Office 365 administration.
• Additionally, this role will play a key role in patch management, security, and database administration, contributing to Afreximbank’s IT infrastructure strategy.

IT Infrastructure Strategy and Reporting:

• Actively contribute to shaping the overall IT infrastructure strategy, aligning it with the organization’s long-term goals and objectives.
• Deliver comprehensive and timely reports to management, providing valuable insights into infrastructure performance and strategic initiatives.

Cloud Infrastructure Management:

• Managing and maintaining cloud infrastructure in a multi-tenant environment including AWS, Azure and others.
• Take charge of infrastructure provisioning and decommissioning efforts, ensuring scalability and cost-effectiveness.
• Deploying, configuring, and managing virtual machines, databases, storage, and other cloud services. Ensuring high availability, performance, and security of the infrastructure.
• Administer servers and storage systems within the AWS and Microsoft Azure Cloud environments, ensuring efficient resource allocation.
• Continuously monitor infrastructure availability and proactively address any emerging issues to maintain uninterrupted services.
• Effectively manage cloud costs, optimizing resource utilization to align with budget constraints while maintaining peak performance.
• Troubleshooting and resolving cloud-related issues: Investigating and resolving technical issues related to cloud infrastructure, networking, and connectivity. Identifying root causes and implementing preventive measures.

Network Management:

• Planning and implementing network infrastructure: Designing and implementing network infrastructure solutions, including LAN, WAN, VPN, firewalls, routers, switches, and load balancers.
• Configuring and managing network devices to ensure efficient and secure data transmission and scalable network setups.
• Consistently maintain network monitoring and troubleshooting processes, swiftly addressing any issues to prevent disruptions.
• Take charge of network upgrades and improvements to enhance performance and security across the organization.

Infrastructure Outsourced Services:

• Establish partnership with strategic outsourced service providers and manage them for high performance in line with agreed Service Level Agreements.
• Responsible for managing and supervising Network Operation Center (NOC).
• Provide technical support and work hand in hand with Cloud Managed Service provider.

Patch Management and Security:

• Take charge of planning and executing the deployment of Operating System patches, ensuring that all systems remain up-to-date and protected against vulnerabilities.
• Collaborate closely with auditors, actively addressing risk-related issues and implementing necessary security measures to maintain compliance.
• Implementing security measures: Ensuring the integrity and security of the network infrastructure and cloud resources. Implementing security policies, access controls, firewalls, intrusion detection systems, and encryption mechanisms to protect data and systems.

Office 365 and On-Premises / Workstation Infrastructure Management:

• Assume responsibility for Office 365 administration, encompassing email, Teams, SharePoint, OneDrive, and security, to ensure seamless user experiences.
• Oversee and manage the hardware components of on-premises infrastructure, guaranteeing their reliability and functionality.
• Efficiently administer servers and storage systems, optimizing their performance and resource allocation.
• Proficiently manage Windows and Linux operating systems to maintain a secure and stable IT environment.
• Skilfully manage the entire lifecycle of workstation imaging and applications, ensuring that end-users have access to the necessary tools and software.
• Establish network configurations at both HQ and branch locations, optimizing connectivity and data transfer.
• Providing technical support and guidance: Assisting end-users and IT teams in troubleshooting network and cloud-related issues. Providing technical expertise, guidance, and training to junior team members and other stakeholders.

Database and Operating System Administration:

• Provide expert oversight in the administration of databases, optimizing their performance and data integrity.
• Efficiently manage both Windows and Linux operating systems for servers, ensuring their stability and security.
• Take charge of deploying patches and promptly addressing any vulnerabilities to maintain a robust IT environment.

Compliance Responsibilities:

• Understand and adhere to the Bank’s AML, Regulatory and Conduct Compliance policies and procedures.
• Report any suspicious or non-compliant activities or matters relating to the Bank’s staff or the customers to the Compliance Department.
• Complete the Annual Compliance Training / Assessment.
• Screen and identify adverse reports and potential compliance concerns regarding the Bank’s vendors, that may impact the Bank’s relationship with vendors and other business relationships.
• Refer any compliance related concerns about any vendor or business relationship to the Director of Compliance.
• Facilitate the onboarding and update of KYC information on vendors.

Requirements

• Relevant Bachelor's and Master's Degree in Engineering, computer science, Information Technology, or a related field.
• At least 10 years of relevant work experience in cloud infrastructure and networking. Experience in designing, implementing, and managing cloud architecture and networking solutions is highly valuable.
• Certifications: Certifications in cloud computing and networking technologies including AWS Certified Solutions Architect, Professional Cloud Architect, Microsoft Certified: Azure Administrator, Cisco Certified Network Professional (CCNP), and CompTIA Network+.
• Cloud platform expertise: Demonstrating expertise in one or more major cloud platforms (such as AWS, Azure, or GCP) is crucial. Familiarity with various cloud services and their features, such as virtual machines, storage options, database services, and serverless computing.
• Networking knowledge: In-depth knowledge of networking protocols, concepts, and technologies is vital for success in this role. This includes a strong understanding of TCP/IP, DNS, DHCP, VPN, BGP, VLANs, and subnetting. Experience in designing and implementing complex network infrastructures is valuable.
• Network security expertise: An understanding of network security principles, technologies, and best practices is essential. Proficiency in implementing and managing security controls in a cloud environment, such as firewalls, VPNs, IDS/IPS, SSL/TLS, and encryption mechanisms, is highly desirable.
• Virtualization and containerization: Experience with virtualization technologies (e.g., VMware, Hyper-V) and containerization technologies (e.g., Docker, Kubernetes) is required.
• Analytical and problem-solving skills: Strong analytical and troubleshooting abilities are crucial for identifying and resolving complex cloud and network issues. The ability to quickly analyse and troubleshoot network connectivity problems, optimize configurations, and implement effective solutions is highly valued.
• Excellent communication skills are important for collaborating effectively with various teams, stakeholders, and vendors. The ability to clearly explain technical concepts to non-technical individuals is beneficial.
• Continuous learning: Demonstrating a passion for continuous learning and staying updated with the latest cloud technologies, networking trends, and industry best practices showcases your dedication to professional growth in this ever-evolving field.

Contractual information:

• Permanent
• Willing and able to relocate to Cairo for the opportunity.