Manager, Home Loans at Stanbic IBTC

About the job

• To build a profitable Mortgage and Commercial Property (CPL) book that offers the best solution in the market to consumers, while delivering ROE above budget Year on Year.
• The job holder will be tasked with partnering with the Head, Home Loans to derive and drive the CHNW Mortgage strategy for Nigeria.

Description or examples:

• Together with the Head, Home Loans, the jobholder will be accountable for managing the CHNW Mortgage book, Credit Loss Ratio(CLR), and Return on Equity (ROE)
• Develops, coordinates, and implements long, medium- and short-term strategies (aligned to CHNW Mortgage strategy) to maximize growth and profitability across the business.
• Forecasts market and product growth on a long-, medium- and short-term basis as may be required by the business from time to time.
• Formulates, allocates and communicates value propositions and strategies to the whole of CHNW, BCC and other internal teams.
• Monitors trends, identifies areas of opportunities, and seeks feedback to facilitate improvements in all aspects of the product, sales, service, operations efficiency, and volume and value growth.
• Identifies competitive threats and issues; and communicates to Head, Home Loans to develop effective solutions to counter the prioritized issues and threats.

The job holder will be responsible for the following deliverables in alignment with the country’s Product Management Framework: 

• Launches products through Managing the governance process around existing and new product launches.
• Providing input and support into the marketing campaigns Measures: ·
• Performing Mortgage portfolio delivering budget ROE.
• Competitive product offering compared to the market.
• Meets budget on Balance sheet and revenues. 

Product Fulfilment

• Ensure that all customers receive a consistently high-quality service by effectively managing the HL post approval process and developing all available resources (staff, systems, processes)
• Ensure that service levels, both to external and internal customers, and work processes are maintained and run both efficiently and effectively in line with customer value propositions to achieve business growth & market share targets, risk management and cost management objectives.
• Together with other stakeholders both external and internal ensure that all queries for existing Mortgage customers are dealt within SLA Measures:  
• Deliver drawdown budgets · Maintain healthy mortgage pipeline
• Process and SLA are met and adhered to · Deliver exceptional client experience.

Products management

• Manages the Mortgage value chain to maximize revenues and profitability in line with set objectives.
• Manages the governance process around new product launches, right from drawing up the Business case, Competitor scan, New Product Committee (NPC), ALCO, Pricing committee and EXCO presentation.
• Manage stakeholders along the NPC value chain, Staff training on new product and Go to market strategies.
• Provides support for the execution of campaigns for promotion of existing products as well as new product launches.
• Reviews, prioritizes, and manages product performance against targets by tracking all recorded performance and activity measures.
• Provides regular assessments of product productivity and effectiveness through daily product portfolio tracker, weekly product profitability and monthly watch list assessments.
• Prepares and presents product performance management reports for the business on a regular basis.
• Represents the CHNW mortgage business on all product related matters at different forums within and beyond Stanbic IBTC Bank.

Years:

• 5-7 years Experience 
• Extensive knowledge and expertise in financial solutions within the financial services industry.
• Sound experience and knowledge in Credit and Compliance matters.
• Experience in people management, leading teams and motivating people.