Manager, Digital Platforms at Stanbic IBTC

About the job

• To build, implement, enable, maintain a set of digital platform and functionality for Consumer and High Net Worth (PPB) Clients in country in alignment with platform enablers, overall segment value proposition and life journeys. Responsible for Always on, always secure and scalable channels and messaging component of these channels.

Responsibilities

• Provide internal services (API's, knowledge, tools, usability) which are arranged as a compelling internal product that enable customer solution and segment teams to deliver digital customer features at a higher pace and with reduced co-ordination. Treats the platform as a compelling internal product.
• Implement a digital platform strategy (replacement, renewal, enhancement) with engineering teams that meets the appropriate outcomes in country and with group.
• Collaborate with Corporate Functions to enable value proposition. Risk and Fraud Management.
• Develop platform metrics illustrating flow, developer experience and client experience.
• Provide and deliver a compelling digital platform plan for the country.
• Develop an appropriate platform DevOps (Always On), Always secure and platform as a service strategy for country nuances.
• Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Define and execute the product and digital platform roadmaps.
• Conduct client sensing in order to improve understanding of client needs.
• Stay abreast of market and competitive developments in order to define and evolve innovative and value-added services to clients across all segments.
• Together with Group and Engineering, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy.
• Ensure that the adoption of digital and engineering functionalities meets customer objectives through solution readiness capabilities.
• Responsible for Omni-channel, planning, development and implementation of new products and product enhancements for PPB
• Responsible for the achievement of the financial and non-financial outcomes required for Digital and eCommerce country in line with PPB Clients requirements and in close collaboration with adoption and enablers.

Qualifications

• Bachelor's degree in related field
• Engineering, Computer science, Digital qualification, Data Analytics, Business Analyst, Project Management, Consumer Behaviour, Marketing Management. Membership of a professional body will be an added advantage
• 5+ years' of experience in related industry
• Proficient in Microsoft Office suite
• Experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).