Manager, Community at Stanbic IBTC

JOB DESCRIPTION

The job of the Community manager requires ownership of key customer touchpoint and growth delivery that is aligned with the company’s goals. The role requires an understanding of the current marketing and digital landscape, as well as content and media as avenues to selling products online.

In addition, this person should possess these key qualities:

• Belief: You believe in the company and its mission, in yourself and your ability to get the job done and, in your teammates, with the sincerest intentions.
• Ownership: You are dependable. You will do what is required, not what is requested. As a result, you see gaps, and you continually work to ensure they do not impact the outcomes of your deliverables.
• Adaptability: You are agile enough to take on responsibilities that advance the mission and objectives of the organization. 
• Teachability: Your desire to deepen your knowledge of what you know and learn what you do not is insatiable. You leverage the people, tools, and resources at your disposal to increase your capacity to deliver. 
• Empathy: You seek first to understand and then to be understood. Where there is doubt, you err on the side of kindness. You deescalate, you resolve; you constantly seek ways to foster harmony and cohesion with yourself, your teammates, and the organization.

QUALIFICATIONS

You’ll be considered for this role if you have:

• A Bachelor’s degree, preferably in a field with strong marketing, business development and communications background
• At least 3 years’ experience in a B2B/B2C software marketing or an agency marketing role. Experience managing towards, and balancing, performance-oriented marketing goals to improve company-level P&L outcomes.
• Experience in marketing automation and measurement tools like Mixpanel, Meltwater, Mailchimp, Intercom and Salesforce CRM among others.
• Experience using insights from analysed data to inform future decisions or segmentation choices.
• Personal interest in staying up to date on the latest trends and emerging best practices in the community.

ADDITIONAL INFORMATION

TECHNICAL COMPETENCIES

• Manage risk
• Platform execution
• Design thinking & Innovation
• Project management

BEHAVIOURAL COMPETENCIES

• Deliver sustainability
• Solve problems
• Achieve results
• Spot opportunities