Manager, Client Services/Business Dev./Key Account/Technical Sales at Merit Telecoms

Job Description

• Plan and organize the fulfillment of client orders to ensure timely delivery
• Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
• Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution
• Supervise company employees to ensure they comply with set client service standards in carrying out job duties
• Prepare and manage budgets in order to achieve set targets and objectives
• Proffer recommendations to clients and aid them in selecting suitable products/services that best meets their requirement
• Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service
• Contact clients to ensure they are satisfied with received products and services
• Collaborate with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit
• Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations
• Designate work territories to client services staff and establish strategies necessary for achieving set targets
• Provide clients with regular update and periodic statements to keep them abreast on changes in trends
• Assess products/services to ensure they are up to the specification set by clients
• Provide detailed explanations of product/service features to clients to aid their decisions on product choice
• Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.
• Initiate changes to increase company's efficiency, productivity and her competitiveness with other businesses in its industry.
• Create innovative goals that encourages innovative thinking and strategies throughout the organization.
• Identify areas of business improvement in company's standard processes and operations to stimulate growth.
• Carry out research on innovative trends within the industry to stay up-to-date on advancements.
• Hols regular meetings with stakeholders and company leaders to discuss potential improvement and innovation within the business.
• Supervise and Coordinate innovative strategies
• Help team members enhance creativity skills
• Must have telecoms experience
• Prefarably a female for balance.