Male Administrative Staff With IT Knowledge at Pickmeup

Location: Benin City, Edo

Job Description

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationships with customers
• Identifying trends and rending optimum service to customers
• Assist in the design, review and updating processes, policies and procedures in line with the organizations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and policies of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customers are informed of their state in the resolution process.
• Establish and maintain a professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach a full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide a weekly report for all activities and departments.

Eligibilities

• Interested candidates should possess a Bachelor's Degree / MSC / HND / NCE / OND qualification
• Candidates must have IT Knowledge.
• Applicant must have 1 to 3 years of experience with a ride-hailing firm with is an added advantage.
• Applicant must possess good computer and telecommunication skills.
• Applicants must be innovative and creative.
• Applicants must have the ability to work to achieve set targets and goals.
• Applicants must have the ability to work in a competitive environment.