Lounge Operations Manager at ALML Group

Ref no: Lounger Operations Manger/LOS/ALML/011

Location: Lagos ATO

Role Purpose

The successful candidate is to ensure the smooth day to day running of the lounge, ensuring that a 5-star service is delivered to Passengers, by managing the catering & cleaning services provided to Passenger.

Responsibilities not limited to  

• Create an environment for employees that is aligned with the company culture through constant communication and reinforcement
• Leading, motivating, developing and directing the team to maximise effiency in customer service.
• Create an environment at the Lounge designed to stimulate all senses through personal services, amenities and experiences provided by employees
• Inspect the lounge on an ongoing basis and take appropriate steps to ensure facilities meet or exceed company standards at all time
• Work to achieve revenue and profit goal
• Assist in the implementation of the sales and marketing plan for Lounge by keeping current on competitors on a regular basis
• Creating an environment where constant improvement is actively encouraged and recognised.
• Ensuring all staff are trained to deliver a customer focused service.
• Ensuring all staff are performance managed to quality set objectives.
• Completing monthly Stock takes.
• Overseeing the ordering of all food and consumables.
• Ensuring all Health & Safety and Food & Safety legislation is adhered to.
• Completing Staff Roster
• To ensure smooth day to day running of Lounge.
• Continually bring added value to the contract though innovation and pro-activeness.
• Provide management reports in coordination with the Account Manager.
• To financially manage the contract within the terms of reference, working towards achieving financial and nonfinancial targets. 

Requirements

• Should have a Bachelor’s degree with 8 years of job-related experience.
• Providing exceptional service (especially to HNIs)
• Hospitality Industry Experience is a added advantage
• Proven supervisory / team management experience
• Good grasp of MS Office suite
• Excellent Communication Skills
• Proactive & flexible in solving problems
• Travel industry/Customer service experience and multilingual proficiency will be an advantage. Should have strong negotiation skill, leadership skills and innovative mindset 

Highly desirable:

• Airport Executive Lounge experience