Logistics Analyst/ Delivery Specialist at Stresert Services Limited

Job Summary

As a Delivery Specialist, you'll have a critical role in guaranteeing a smooth and efficient onboarding process for our customers. Your primary responsibility will be to deliver POS devices to our customers' locations, giving them the necessary equipment to access our digital ecosystem. You'll also offer initial training and support to customers, ensuring they understand our products and services. Exceptional communication skills, attention to detail, and a customer-focused mindset are essential for this role.

Role and Responsibilities

• Delivery and retrieval of POS Devices: You will be responsible for the timely and efficient delivery or retrieval of Point-of-Sale (POS) devices to our customers' locations. This involves preparing the POSs, planning routes, and ensuring that the devices are delivered accurately and on time.
• Customer Onboarding: You will facilitate the onboarding process for customers by providing them with the necessary equipment to access our digital ecosystem. This includes explaining the features and benefits of our products and ensuring that customers have a smooth transition into using our services.
• Training and Support: You will provide initial training to customers on how to use the POS devices and navigate our digital ecosystem. This includes demonstrating the functionalities, answering questions, and addressing any technical issues that may arise. You will be their primary point of contact for support during the onboarding phase, and an important contact if they have any problems with the POS.
• Customer Engagement: You will engage with customers in a friendly and professional manner, building rapport and fostering positive relationships. You will actively listen to their feedback, address their concerns, and provide solutions to ensure their satisfaction with our services.
• Quality Assurance: You will ensure that all delivered POS devices are in optimal working condition and meet quality standards. If any issues are identified, you will follow the necessary procedures to troubleshoot and resolve them promptly.
• Collaboration and reporting: You will collaborate closely with cross-functional teams, including logistics back office, customer support, and product development, to share insights, gather feedback, and contribute to the overall enhancement of our services. You will also report any issues, challenges, or customer feedback to the appropriate teams within the organization, contributing to continuous improvement and optimization of our processes.

Requirements for the role

• Excellent communication skills, with the ability to explain technical concepts to non-technical individuals.
• Strong problem-solving and troubleshooting abilities, with keen attention to detail.
• Exceptional time management and organizational skills, ensuring timely delivery and efficient customer support.
• Ability to work independently and as part of a team, collaborating with various internal departments to resolve customer issues.
• Experience in customer service or a similar role is a plus.
• Familiarity with POS devices and digital payment systems is a plus.
• Valid driver's license and clean driving record.
• Training and development.
• Needs to have a vehicle to move (Bike or Car)

The compensation structure is:

Salary: 65,000

Fuel allowance: 30,000

Data allowance: 5,000

Total compensation: 100,000

Additional: Bonus per terminal retrieved (Can vary to 1,500 to 5,000 per terminal retrieved).

A further breakdown of this is: Top wise Terminal gets 5,000/terminal.

H9 Terminal gets 1500/terminal).