Live Operation Analyst at MacTay Consulting

Summary:

The live operations analyst works in the operations team to support the monitoring and tracking of trips ensuring the right information is presented to tge drivers that can aid 100% operational excellence to deliver a smooth experience for our customers.

Responsibilities:

Process orientation

• Learn the company’s processes and execute tasks according to the stated processes.
• Support the operations specialist in managing business processes
• Research ways to improve processes and document the research for the operations specialist approval.

Communication

• Prioritize the use of organization’s approved channels for communication of official information
• Write clear understandable, error free and concise emails and documents

Time management

• Completion of assigned tasks within agreed timeliness

Key responsibilities

• Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues
• Update trip live locations on the approved channel
• Monitor vehicle movements using the tracking platform
• Ensure the drivers start and end trips as appropriate
• Update trip records on the appropriate dashboard
• Track performance of drivers on the routes assigned and update bonuses earned as appropriate

Requirements:

• A degree in transportation management or operations management
• 2-3 years experience in a similar role
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Strong analytical and organizational skills