Learning Academy Director at Crown Interactive

About the Role

• The Crown Interactive Academy is both a capability-building function and a scaling mechanism for the Group. It supports customer adoption, develops certified implementation capacity and creates structured learning pathways around 1Gov, CuBOSS and CICOD.
• The Director is expected to build the Academy as a commercially disciplined platform rather than an internal training department, with strong quality assurance, measurable post-training outcomes and a growing ecosystem of certified professionals and partners.

Role Mandate

• Create a trusted African technology capability and certification platform that accelerates adoption, expands implementation capacity and generates sustainable training revenue.

Key Responsibilities
Academy Strategy & Commercial Model:

• Define Academy portfolio, pricing, revenue model and annual operating plan.
• Build programmes aligned to business growth and customer adoption.
• Develop institutional and partner relationships for scale.

Curriculum & Certification:

• Create role-based curricula, assessments and certification standards.
• Maintain version control as products evolve.
• Protect certification integrity through quality assurance and recertification.

Delivery & Learner Experience:

• Plan cohorts, instructors, learning platforms and logistics.
• Measure completion, pass rates, satisfaction and learning outcomes.
• Ensure consistent delivery across countries and programmes.

Adoption & Implementation Capacity:

• Measure whether training improves product adoption and implementation quality.
• Build pools of certified implementers, administrators and support personnel.
• Work with Business Leaders to forecast capability demand.

Cross-Group Alignment:

• Maintain technical accuracy with CTIO/CTO.
• Work with CMO on Academy positioning and demand.
• Support Regional Operations with local capability-building models.

Decision Rights:

• Set Academy delivery/certification standards.
• Recommend programme pricing and accreditation models.
• Approve certification outcomes within defined standards.
• Allocate Academy resources within approved plan.

Candidate Profile
Qualifications & Knowledge:

• Relevant Degree; professional learning/training qualifications advantageous.
• Strong understanding of adult learning, certification, assessment and digital learning platforms.

Experience:

• Senior learning, professional certification, technology enablement or capability-development leadership.
• Experience managing commercial training portfolios and quality standards.
• Ability to build partner/instructor ecosystems and measure learning impact.
• Strong programme management and stakeholder capability.

Leadership Competencies:

• Enterprise leadership and strategic judgement: sees across functions and businesses, makes trade-offs and converts strategy into priorities.
• Execution discipline: establishes clear ownership, measurable outcomes, operating cadence and timely intervention when performance deviates.
• Commercial and customer orientation: understands how value is created, contracted, delivered, accepted, billed, collected and expanded.
• Leadership maturity: attracts strong people, delegates effectively, gives direct feedback and builds accountable high-performing teams.
• Collaboration without ambiguity: works constructively across peer functions while preserving clear decision rights and accountability.
• Governance and risk awareness: makes decisions with appropriate regard for regulation, controls, data, reputation and long-term resilience.
• Communication and influence: communicates complex issues clearly to Boards, executives, customers, government stakeholders and partners.

Key Working Relationships:

• Group COO and Business Leaders.
• CTIO/CTO for technical integrity.
• CMO for market development.
• Customers, trainees, partner organisations and Regional Operations.