Learner Success Manager at African Management Institute

Job Description

• As the key AMI touchpoint for learners participating in our pan-African learning programmes, the Learner Success Manager will be responsible for:

Learner Experience: 

• Supporting learners to make the most of their learning journey with AMI! This includes:
• Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI
• “Owning” the online learning experience for participants, including creating and managing an online learning academy
• Providing group and 1-on-1 support (where necessary) to help learners to get started and navigate AMI’s online learning platform
• Proactively problem-solving, flagging and following up on tech-related challenges with AMI’s Tech Team

Programme Completion: 

• Regularly engaging with learners to ensure they are on track to complete their learning programme with AMI successfully, and have gained maximum value from their engagement with AMI. This includes:
• Working with AMI’s data team to update and use cohort-level dashboards to regularly review key programme data points to assess progress against programme milestones
• Flagging off-track or at-risk learners and proactively problem-solving how to help learners to get back on track
• Regularly presenting cohort progress, learnings, and trends to internal stakeholders
• Providing up-to-date data and feedback about cohort progress to enable accurate and on-time reporting by the Client Success team

Programme Management: 

• Owning the logistics of delivering excellent learning programmes. As a Learner Success Manager, you would drive the roll-out of core and customised programmes. This includes:
• Mapping out a project plan, with clear timelines and priorities
• Co-facilitating programme kick-offs
• Liaising with your assigned facilitator, Senior Programme Manager, and the Learning Team in the preparation and delivery of content
• Setting up and managing in-person/virtual touchpoints (Learning Labs) throughout the programme
• Regularly check / quality assure data reflected in data dashboards to identify anomalies

Data Drive:

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection

Peer Support: 

• Actively participating in team collaboration days, regularly sharing learnings and best practices. This includes:
• Supporting team members in their onboarding journey at AMI
• Guiding team members (as requested by Lead: Learner Success) to support their growth and development

Client Management: 

• Building strong relationships with key client stakeholders to ensure successful programme delivery. This includes:
• Serving as the primary point of contact for clients during programme delivery, ensuring clear and consistent communication
• Regularly updating clients on learner progress, challenges, and successes
• Collaborating with the Client Success team to align on client goals, expectations, and reporting requirements
• Addressing client concerns promptly and effectively, ensuring client satisfaction with the programme's impact

Requirements

• Minimum of 5 years’ experience in business consulting, company training, enterprise development, or management education (essential)
•  Proven programme management skills and experience (essential)
•  Experience working in an entrepreneurial or high-growth environment (essential)

 Facilitation experience (preferred)​

• A commitment to AMI’s values - be the best, always care, push the limits, do what’s right and own it!
• Passion for supporting others to thrive - the core of this role is learner engagement and support!
• Proactive and clear communication - both written and verbal
• Self-motivated, and able to take full ownership of own deliverables
• Solid time management skills ie. Able to manage competing priorities and outputs
• Strong people skills
• Excellent project management skills
• Willing to learn and collaborate with peers and internal stakeholders at AMI
• Creative and innovative thinker
• Thrives in a fast-paced, entrepreneurial environment