Lead, Voice Products at Airtel

About the Role

• This role is essential to driving Airtel Nigeria’s voice subscriber and revenue growth ahead of competitors.
• It involves leading strategies for voice products, managing vendor partnerships, and launching innovative initiatives to boost call volume and profitability.
• The position also supports product launches through training and documentation for customer support.
• Additionally, the role ensures optimal pricing, regulatory compliance, and campaign effectiveness via the CLM platform. It identifies growth opportunities, develops targeted campaigns, and encourages cross-functional collaboration to improve time-to-market and operational efficiency. The individual also manages both the voice and CLM teams to achieve strategic goals.
• Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities
Voice Revenue, Usage and Retention:

• Develop strategies and initiatives to achieve business targets 
• Leverage data and market research to get insights into consumer behavior and preferences and drive future programs and promotions 
• Track usage pattern to devise growth strategies 
• Keep track of customer life-cycle and capabilities to drive ARPU growth

Product Development and Support:

• Launch voice products for all segments to drive data penetration and revenue growth. 
• Develop CRfs, PCNs, Memos, Price Deviations, Business cases etc, required for necessary approvals and technical specifications for data products and services 
• Project manages technical development of products. 
• End to end functional subject matter expert for the product from idea generation through to product development, launch and constant tracking of status. 
• Document and train support teams

Special Product/Promo Management

• Develop promo/campaign ideas 
• Run successful campaigns for Promos 
• Manage end to end of a special product that run in conjunction with multiple parties

CLM Management:

• Provide inputs and enhancements to BTL campaigns. 
• Ensure campaign compliance with approved documentation. 
• Ensure positive performance of each campaign alongside campaign owner 
• Ensure audit compliance.

Stakeholder Management:

• Manage partnerships with VAS partners driving call completion 
• Preparation of a product brief to Marcomms for developing internal and external communication strategy marketing campaigns 
• Documentation and training for customer support with respect to voice products and services

Qualifications
Educational Qualifications  & Functional / Technical Skills:

• University Degree in related field 
• MBA or Master’s Degree - a plus
• Understanding of the industry sector and key customers in that sector inclusive of related strategies and business challenges 
• Ability to use market research gap analysis to develop profitable products and services. 
• Ability to manage the product life cycle. 
• Analytical thinker who can plan/execute action to exploit business opportunities based on data insights 
• Ability to present compelling business cases for investment in in-life products and services development as well as engagement platforms.  Utmost professional integrity

Relevant Experience:

• 8+ years in a similar position + managerial experience 
• Experience of Telecommunications Industry or FMCG marketing environment 
• Strong leadership skills 
• Strong interpersonal and communication skills 
• Able to operate in a performance driven organization.