Lead, Strategy & Insights at Interswitch

Job Description

• To act as the strategy and insights champion, entrenching a culture where managers and members in the Business Division make data-driven decisions. Coordinate and develop information relating to business strategy, Business Planning, Sales Quotas, CRM Technology directions and other critical / emerging business operations areas.
• Also coordinate, develop, and manage data generated and other information tools (e., Business Intelligence and insights) to achieve Sales and Business objectives.
• To support the development and execution of the business strategy, with reference to Interswitch Indeco’s strategic direction.

Responsibilities
Strategy Business Partner:

• Provide strategic support to businesses and sometimes act as first-line advisor on operational issues
• Provide support to all business resources and monitor all requirements for various value-added service
• Work with process development and resource teams and prepare appropriate schedule

Insights and Reporting:

• Contribute to the preparation of various data and analytics reports
• Analyse complex data and identify requirements for business enhancement during sales projects’ implementation
• Report improvement opportunities to sales/business strategies and operational plans according to business priorities and budget margins
• Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimize relevant risks
• Data Collection, Analysis, Assessment and Control
• Work independently to collate and analyse data using predetermined tools, methods, and formats to create standard insights
• Monitor team members' use of the customer relationship management system (CRM), identifying and resolving standard issues and escalating these to a senior manager as appropriate
• Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods

Stakeholder Engagement:

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment
• Attend meetings led by Head, Strategy and Excellence, along with relevant stakeholders, and acquire needs on business strategies requirements
• Execute sales mitigation activities in line with communicated requirements
• Build and maintain long-term relationships with contractors, clients, and consultants in sales ecosystem

Operational Compliance:

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
• Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure
• Policy and Process Development & Implementation
• Work within established procedures to achieve specified goals
• Execute sales and business strategy according to plan and detailed activities
• Review sales and business issues in line with sales and business processes, systems, and procedures, and find solution to ad-hoc problems
• Support strategies development and execution for Interswitch’s business intelligence processes
• Prepare data architecture and strategies and provide business object solutions as per requirements
• Monitor and analyse the competitive landscape and build market intelligence reports

Requirements
Education:

• University First Degree in Business Administration or any Business-related field

Experience:

• At least 7 years’ experience in strategy and data analysis and reporting in the financial or Fin Tech industry to enable the job holder to deal with most situations and to advise others
• At least 3 years’ experience of supervising and directing people and other resources to achieve specific end results within limited timeframes

Technical Competencies

• Action Planning
• Business Requirements Analysis
• Commercial Acumen
• Sales/Business Planning and Coordination
• Review and Reporting
• Data Collection and Analysis
• Data Control
• Planning and Organizing
• Compliance Management
• Behavioural Competencies
• Manages Complexities
• Communicates Effectively
• Ensures Accountability
• Plans and Aligns
• Balances stakeholders
• Drives Results
• Optimises Work Processes
• Financial Acumen
• Business Insight
• Collaboration skills
• Customer Focus.