Lead Settlement and Reconciliation at Alister Greene Consulting

Duties & Responsibilities:

• Supervise and coordinate all PayGO reconciliation activities encompassing transactions, Sales team, administrative expenses payments, operations, etc.
• Supervise the investigation and follow-up of all outstanding items on Agent reconciliation statements.
• Ensure accurate and timely reconciliation of Agent banking transactions for all the bank accounts maintained by PayGO to ensure timely completion within the approved timelines. 
• In liaison with other stakeholders, improve the internal control environment at PayGO and Bank accounts and transactions.
• Systematically liaise with the Business Development Team to ensure compliance of all required processes as far as Agent recruitment, onboarding, transactions, and maintenance are concerned.
• Ensure effective follow-ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix
• Continuously improve team productivity to the standards prescribed.
• Create sufficient back-ups for each process to eliminate key staff risk at any point of time. 
• Performs root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
• Familiarize with Operational Risk, Money Laundering Prevention, Fraud and other policies and Procedures in line with the industry and regulation.
• Ensure adherence to all SLAs and proper updating of all logs such as TAT, system downtime, errors, and exceptions log.
• Provide training, guidance, and direction to direct reports to ensure work is performed in an efficient, timely, and knowledgeable manner.
• Develop and implement Standard Operational Processes and Procedures around all operational areas.
• Ensure resource utilization tracking for proper personnel costs management for the organization.
• Be the responsible officer for all operational excellence.
• Drive continuous service improvement and operational standards e.g. Info security awareness, etc.

Qualification & Experience 

• Bachelor's degree in Accounting, Finance, Business Administration, or any related field is required. A master's degree in a related field would be an added advantage.
• A minimum of 4 years of work experience in a similar role in a financial institution is required. Experience in reconciling accounts, supervising a team, and resolving reconciliation issues is essential.
• Must deeply understand digital banking operations, settlement systems, reconciliation processes, and internal controls. 
• Knowledge of operational risk management, money laundering prevention, fraud prevention, and regulatory compliance is also required.
• Must have experience working with payment and settlement systems such as RTGS, ACH, SWIFT, and other relevant systems.
• Good understanding of treasury operations, including cash management, liquidity management, and FX operations.
• Good understanding of accounting principles and standards such as GAAP, IFRS, and other relevant standards.
• Must have experience managing a team and possess strong people management skills. They must be able to motivate, coach, and mentor team members to achieve set goals and objectives.
• Must have a good understanding of information security and data privacy regulations, including GDPR, CCPA, and other relevant regulations.
• Must have experience with process improvement and possess a continuous improvement mindset. They must be able to identify and implement process improvements to optimize resources and enhance customer experience.
• Strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
• Professional certification in Accounting, Finance, Risk Management, or related fields would be an added advantage. Examples of relevant certifications include ACCA, CIMA, CPA, and CIA.