Lead, Provider Relationship Management at Reliance HMO

The Role

You will be responsible for :

• Develop and implement processes that delight providers on our network as measured by feedback surveys
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members
• Eliminate episodes of long wait time, declined care, relationship denials and other negative experiences that members experience while seeking care
• Manage provider relationship management team to maximize provider performance within assigned portfolio as measured by clinical quality and member satisfaction
• Ensure timely resolution of all internal and external escalations related to the provider network
• Improve process of onboarding and consistent engagement of providers to ensure adherence to Reliance Health processes and rules

Ideal Profile

Skills Required:

• Degree in relevant field
• You have at least 5 years experience including solid experience in a similar role within Healthcare & Lifesciences and Financial Services
• Minimum 2 years of proven experience leading and managing of team of more than 4 people
• A customer success, claims, provider/insurance related work history is an added advantage
• Intermediate proficiency in the use of Microsoft Office tools
• Ability to use data to drive decision making and problem solving
• Strong negotiation and relationship management skills
• Excellent communication skills
•  Willingness to travel when required

What's on Offer?

• Join a well known brand within Healthcare
• Leadership Role
• Opportunity to make a positive impact